Fraud Analyst I (available in:
Other)
Date: Jul 12, 2007 08:01:00 AM CST
Experience Required: Less than 1 year
Education Required: Bachelor's Degree
This is an entry level call center position.
Fraud Analyst I reviews potential fraudulent accounts for the prevention and detection of Fraud and verifies account activity with customers over the phone. The incumbent will take appropriate action based on transaction characteristics on routine, less complex issues related to Customer accounts. Experience is gained through training and following established procedures and guidelines. The Fraud Analyst has minimal decision making ability which directly affects the customer experience and risk to Bank of America. Typically reports to Fraud Prevention/Detection Supervisor; 0 to 2 years in the field or related experience.
Qualifications:
» Strong customer service skills
» Ability to navigate into multiple systems
» Flexible with schedule as business needs arise
» Must be able to work weekends & holidays
» Ability to work in a fast paced call center environment meeting production goals such as Average Handle Time, After Call Work, Quality, etc.
For details, please find job posting in :
http://www.investmentbankcareer.com/company.php?company=Bank%20Of%20America&zip=&word=Bank%20of%20America&limit=100&radius=&city=&position=&date=date
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